Welcome to Genie QR. This Refund Policy explains the circumstances under which refunds may be granted for subscriptions and services purchased through Genie QR.

1. Overview

Genie QR is a subscription-based software-as-a-service (SaaS) platform that provides dynamic QR code generation, QR management, scan tracking, and related digital services.

By purchasing a subscription, you agree to this Refund Policy.

2. Free Plan

Genie QR offers a Free Plan that allows users to evaluate the platform before purchasing a paid subscription.

Because users can test the service before upgrading, refunds are generally limited for paid subscriptions.

3. Subscription Payments

Subscriptions are billed in advance on either a monthly or yearly basis, depending on the plan selected.

All subscription fees are charged automatically at the beginning of each billing cycle.

4. Refund Eligibility

A refund may be considered under the following circumstances:

• Duplicate charges caused by a billing error.
• Accidental multiple purchases of the same subscription.
• Technical issues that prevent access to the service and cannot be resolved by our support team.
• Unauthorized transactions verified by our payment provider.

Refund requests must be submitted within 14 days of the original payment date.

5. Non-Refundable Situations

Refunds will generally not be provided for:

• Partial use of a subscription period.
• Failure to use the service after purchase.
• Change of mind after subscribing.
• Downgrading from a higher plan to a lower plan.
• Subscription renewals that were not canceled before the renewal date.
• Violations of our Terms of Service.

6. Subscription Cancellation

You may cancel your subscription at any time.

When a subscription is canceled:

• Your subscription will remain active until the end of the current billing period.
• No additional charges will be made after cancellation.
• No prorated refunds will be issued for unused time remaining in the billing period unless required by law.

7. Refund Request Process

To request a refund, please contact our support team and provide:

• Your account email address
• Transaction or invoice number
• Reason for the refund request
• Any supporting documentation, if applicable

All requests are reviewed individually.

8. Processing Time

Approved refunds are typically processed within 5–10 business days.

Actual processing times may vary depending on your payment provider, bank, or card issuer.

9. Chargebacks

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank or payment provider.

Submitting a chargeback without first contacting support may result in temporary suspension of your Genie QR account while the matter is investigated.

10. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Genie QR Support

Email: support@yourdomain.com

Website: https://genieqrcode.com/

By using Genie QR and purchasing a subscription, you acknowledge that you have read and agree to this Refund Policy.